My UniFi Fibre

What is the process to terminate my account?

Step 1 : You would need to request to terminate the service 30 days prior to your actual termination date.

You can submit your request to terminate the service via TM’s digital channels such as unifi portal at unifi.com.my, Email at help@tm.com.my

Step 2 : We will provide your pre-final bill indicating your outstanding balance. Upon payment settlement, we will proceed with termination order on day 31 from your termination notice.

Step 3: For unifi account, you will receive an SMS when your order is completed. Then you will need to drop the BTU (equipment) at TMpoint fast lane within 7 days from the termination order date to avoid the BTU (equipment) penalty charge.

Is there any penalty imposed if I terminate unifi Home within the contract?

Any termination of unifi Home within the contract period, a penalty of remaining months will be imposed.

The early termination penalty for unifi TV pack (for old packages) before the minimum period of 12 months will be based on the on the remaining monthly subscription fee of the unifi TV pack you subscribed:

Customer is required to settle any outstanding bill prior to the termination request. For more information, please refer to your service Terms & Conditions.