Use the EasyFix online tool or the MyUnifi app to diagnose issues and check for area outages.
If that doesn’t work, you can call 100 from a local line (follow prompts for technical problems) or +603 2106 3001 from a mobile or international line. You can also reach out via social media, by tweeting to @helpmeunifi or messaging weareunifi on Facebook.
Jika unifi anda tidak berfungsi, anda boleh cuba langkah pertama seperti mulakan semula modem dan router, semak lampu indikator modem (pastikan lampu “internet” berwarna hijau), dan periksa sambungan kabel fizikal
Lampu “LOS” merah pada Unifi menandakan tiada isyarat optik, yang boleh disebabkan oleh sambungan kabel yang longgar atau rosak, gangguan pihak Unifi, atau masalah pada modem. Untuk menyelesaikannya, mulakan semula modem, periksa semua kabel, dan jika masalah berterusan, hubungi khidmat pelanggan Unifi untuk tindakan lanjut.
Jika Unifi anda tiada internet, mulakan dengan menyemak sambungan kabel kuasa router, lampu status pada router, dan cuba hidupkan semula (restart) router. Jika masih tiada, masalahnya mungkin dari pihak Unifi (TM), masalah DNS, atau isu teknikal pada peranti anda sendiri.
A blinking unifi modem power light can indicate a connectivity problem, a firmware update, or that the modem is in recovery mode. To troubleshoot, first perform a power cycle (unplug for 30 seconds) and check all cable connections. If that doesn’t work, check for a service outage, try a hard reset, or contact unifi support.
If your Unifi bill is paid but you still have no internet, wait at least 24 hours for the payment to reflect, then reboot your equipment. If the issue persists, use the EasyFix tool on the MyUnifi app or website to troubleshoot and automatically generate a trouble ticket, or contact support via Live Chat.
If your 300 Mbps unifi plan is running slow, try restarting your router and running a speed test on a wired connection with a Cat5e or newer Ethernet cable to rule out Wi-Fi issues. If the problem persists, other causes could be network congestion, a crowded Wi-Fi channel, or multiple devices using bandwidth simultaneously. For persistent issues, consider contacting unifi customer support for further assistance.
There is no widespread unifi outage reported for today, according to outage.report. However, service disruptions can still occur due to local issues like cable cuts, faulty equipment, or planned maintenance, as outlined by unifi Easyfix. To check for a specific problem or report one, you can use the MyUnifi app or log in to the Unifi Selfcare portal to file a report.
Jika kabel Unifi anda putus, hubungi terus Unifi untuk melaporkan masalah tersebut dan meminta bantuan baik pulih, atau hubungi kontraktor pihak ketiga yang khusus dalam pembaikan kabel fiber optik jika perkhidmatan sokongan Unifi tidak mencukupi.
You can check your Unifi account password by using the “Forgot Password” option on the login page for the specific service you are trying to access, such as the MyUnifi app or unifi TV app. You will need to enter your login ID and receive a verification code via email or SMS to reset and choose a new password. If you are a UniFi home broadband customer and need your PPPoE username and password, contact TM customer service
To change your Unifi WiFi password, you can either use the UniFi app or log in to your router’s admin page. In the app, go to Settings, then Wi-Fi, select the network you want to change, and enter the new name and password. For the router, log in via its IP address (like 192.168.0.1), find the wireless settings, enter the new password in the “Preshared Key” field, and save the changes
CONTACT UNIFI
You can contact Unifi customer service through multiple channels, including live chat, social media, WhatsApp, phone, and at TMpoint stores.
Digital contact channels
- Live Chat: Maya, the 24/7 digital assistant, can help you resolve common issues or connect you with a live agent if your query is not solved.
- Via Unifi website: Go to the official Unifi website and click the chat icon at the bottom right corner.
- Via MyUnifi App: Use the live chat feature within the mobile app.
- WhatsApp: Unifi has official, verified WhatsApp channels for different needs.
- Unifi Cares (+603-22401125): For service alerts and updates for existing customers.
- Unifi World (+603-22401124): For sales and package inquiries.
- Unifi Business (+603-22423536): For business-related inquiries.
- Social Media: You can send a direct message to Unifi’s official social media accounts.
- Facebook: Look for the official account at @weareunifi.
- X (formerly Twitter): Find the official account at @unifi.
- Email: You can email your questions to help@unifi.com.my.
UNIFI PROBLEM AND NO MORE CONTRACT
While many Unifi Home broadband plans have a standard 24-month contract, some Unifi products and offers are available with no contract, such as certain Unifi TV streaming app trials, some UniVerse bundles, and potentially a specific mobile plan. Existing customers can cancel their contract after the 24-month period without a penalty. For those in a contract, termination before the period ends will incur an early termination fee.
GET FREE USE OF INTERNET FOR 6 MONTHS
To switch from Unifi to Maxis Home Fibre, contact us to process for you. Please make sure there is no outstanding bills with Unifi. Do not terminate your Unifi service beforehand, as this could lead to service interruption. We will guide you through the process step by step.
SWITCH TO MAXIS SWITCH TO MAXIS HOME FIBRE To switch to Maxis Home Fibre, you need to check your coverage, select a plan, sign up with Maxis, and coordinate the installation. You will also need to settle your account with your current provider, including any early termination fees.